Respecting of Human Rights

BDMS Human Rights Due Diligence

BDMS places significant importance on respecting the human rights of stakeholders and rights-holders who may be directly impacted by the Company’s business operations. The Company conducts Human Rights Due Diligence (HRDD) and has established the BDMS Human Rights Due Diligence Guidelines as a framework for implementing human rights practices across the organization. These guidelines are communicated to employees to ensure alignment with the expectations set forth in the Company’s Human Rights Policy and to support systematic and effective human rights management.

The framework consists of six key processes in accordance with the United Nations Guiding Principles on Business and Human Rights (UNGPs), including analytical frameworks, clearly defined roles and responsibilities, and procedures for identifying and assessing human rights risks through the Human Rights Risk Assessment process. The assessment covers all human rights issues potentially related to the Company’s business activities, with reference to the International Bill of Human Rights.

In addition, the Company regularly reports assessment results and monitors progress on preventive and mitigation measures addressing human rights risks. This HRDD process applies across both the Company’s operations and throughout its supply chain.

BDMS Human Rights Policy

BDMS is committed to operating in accordance with the Company’s Human Rights Policy, which applies to all subsidiaries within the BDMS Group. The policy is developed in alignment with the United Nations Guiding Principles on Business and Human Rights (UNGPs) and other internationally recognized frameworks, including the ILO Declaration on Fundamental Principles and Rights at Work, the International Bill of Human Rights, and applicable laws in countries where the Company operates. These frameworks serve as the foundation for the Company’s systematic human rights governance.

The Company also promotes a culture of Diversity, Equity, and Inclusion (DEI) by encouraging employees at all levels to express their opinions freely in order to enhance quality of life and foster a positive working environment. BDMS reaffirms its commitment to non-discrimination and equal opportunity through the implementation of its Diversity, Equality and Inclusion Policy, which serves as a guideline for all employees across the organization.

Freedom of Associations

BDMS has established a Workplace Welfare Committee in accordance with the Labor Protection Act B.E. 2541 (1998), and in line with the requirements of the Collective Bargaining Agreement .The Committee holds quarterly meetings to ensure continuous engagement on employee welfare and working conditions. BDMS established the Welfare Committee through a formal written legal agreement between the employer and the employees representative, ensuring compliance with the Collective Bargaining Agreement. The Committee was elected by all staff to represent employees across all levels. Hence, any collective bargaining agreement or settlement with employer always represent consensus from 100% of employees. In previous years, the Committee successfully negotiated improvements to employee welfare, including increased access to loans from financial institutions at preferential employee rates.

Human Rights Grievance Management and Remedy Process

Human Rights Grievance and Remediation

BDMS has established a systematic process for monitoring and responding to human rights grievances. The Company commits to updating complainants on case progress within seven days and aims to complete grievance resolution within 30 days. This approach is intended to ensure that all cases are handled appropriately, transparently, fairly, and in a timely manner.

In cases involving severe incidents or highly sensitive matters, the Company conducts immediate fact-finding investigations through relevant departments. Oversight is provided by the BDMS Enterprise Risk Management Committee to effectively prevent and mitigate impacts on affected persons, the organization, and all stakeholder groups.

The Company also emphasizes ongoing communication with complainants and affected parties throughout the grievance handling process to promote transparency and trust in the organization’s management system. Disciplinary measures and internal management actions are determined according to the severity of each case, ranging from warnings and disciplinary action to legal proceedings, ensuring that all cases are managed appropriately, fairly, and in alignment with the Company’s human rights principles.

Human Rights Grievance Channels

Human Rights Remedy Framework

BDMS has established measures to manage and remedy all cases in which the organization is required to provide remediation for human rights violations. These measures cover all stakeholder groups and rights-holders and form part of the Company’s human rights management framework under Section 6: Remedy.

The Company is committed to seriously addressing impacts arising from human rights violations by allocating budgets and maintaining insurance coverage for physicians and hospitals to support remediation and mitigate impacts related to disputes or incidents involving human rights, patient rights, and service recipient rights.

Remedies are considered on a case-by-case basis with emphasis on equality and non-discrimination. Remediation measures cover all stakeholder groups and prioritize effective relief for affected persons. BDMS has also established a dedicated budget for remediation in dispute cases to ensure an efficient and transparent remediation process.

Remedies may include both financial and non-financial measures, such as compensation payments in accordance with organizational measures, formal apologies, and post-incident assistance to support the emotional recovery of affected individuals.

In 2025, BDMS recorded no incidents of human rights violations.
Therefore, no human rights remediation actions were required during the reporting year.